Shipping policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Standard Shipping

  • Delivery typically takes 7–20 business days depending on destination.

Express Shipping

  • Delivery typically takes 3–7 business days depending on destination.

Actual delivery time may vary based on carrier performance, customs processing, and your location.

3. Shipping Rates

  • Free Standard Shipping on orders over $60 USD.

  • For orders under $60 USD, shipping costs are calculated at checkout based on your location and selected shipping method.

4. Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email

  • A tracking number
    You can use this tracking number to monitor your shipment online.

5. International Shipping & Customs

International orders may be subject to:

  • Import duties

  • Taxes

  • Customs clearance fees

These charges are imposed by your country’s customs office and are the responsibility of the customer. DMOON Store is not responsible for delays caused by customs.

6. Shipping Address

Please ensure your shipping address is correct when placing your order.
We are not responsible for packages lost or delivered to incorrect addresses due to customer error.

7. Lost, Stolen, or Damaged Packages

If your package is:

  • Lost in transit

  • Stolen after delivery

  • Delivered damaged

Please contact us at support@dmoonstore.com (or your support email) with:

  • Your order number

  • Photos of the damaged item (if applicable)

We will work with the carrier to resolve the issue.

8. Delays

Shipment timelines may be delayed due to:

  • High order volume (sale periods)

  • Weather issues

  • Carrier delays

  • Holiday seasons

We appreciate your patience and will keep you updated.

9. Contact Us

If you have any questions about your order or shipping status, contact our support team:

📧 Email: support@dmoonstore.com
⏰ Hours: 9:00 AM – 6:00 PM (Your Local Time)